Contents:
** PART I: New risks, new crises, new dangers 1. Organizations in world risk society - Ulrich Beck, Boris Holzer 2. Crisis management and legitimacy: facing symbolic disorders - Romain Laufer 3. Understanding and Managing: crises in an "online world" - Sarah Kovoor-Misra, Manavendra Misra ** PART II: New crises, new meaning 4. Organizational sensemaking during crisis - Karlene H. Roberts, Peter Madsen, Vinit Desai 5. Crisis sensemaking and the public inquiry - Robert P. Gephart, Jr. 6. A cognitive approach to crisis, management in organizations - Jean-Marie Jacques, Laurent Gatot, Anne Wallemacq ** PART III: New crises, new barriers 7. The psychological effects of crises: Deny denial-grieve before a crisis occurs - Ian I. Mitroff 8. A passion for imperfections: Revisiting crisis management - Christophe Roux-Dufort 9. The eight characteristics of japanese crisis-prone organizations - Toshihiko Hagiwara 10. Voices from the terraces: from "mock bureaucracy" to "learning from crisis" within the UK's soccer industry - Dominic Elliott, Denis Smith ** PART IV: New crises, new solutions 11. A "total" responsibility management approach to crisis management simulations: flaws and remedies - Judith A. Clair, Sandra Waddock 12. Crisis management simulations: flaws and remedies - Bertrand Robert, Christopher Lajtha
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