Part I: Systems Thinking in Public Sector. - 2. How systems thinking provides a framework for change: a case study of disabled facilities grant service in neath port talbot county borough council - Keivan Zokaei. - 3. Systems thinking in adult social care: how focusing on a customer's purpose lead to better services for the vulnerable in society and enhances efficiency - Brendan O'Donovan. - 4. Seeing shared work within a system - Rhian Hamer, Sarah Lethbridge. - 5. Improving performance throughout a housing supply chain: portsmouth city council’s systems thinking transformation - Brendan O’Donovan, Keivan Zokaei. - 6. Organisational change: evaluating systems thinking in the UK housing sector — A work in progress - Joe Marshall. - 7. Rethinking for radical improvement in the delivery of housing services: an overview of the application of systems thinking in the housing Sector - Donna Samuel, Barry Evans. - 8. Systems thinking for public services: adopting manufacturing management principles - Ayham Jaaron, Chris Backhouse. -- Part II: Systems Thinking in Private Sector. - 9. Real service improvement: an empirical investigation of service improvement initiatives within a UK Bank - David Longbottom, Ying Xia-Zheng. - 10. Electrifying performance: a study of a systems thinking intervention at a UK electrical distribution network operator - Mark Hopkinson. - 11. Improving software project management in bureaucracies - Peter Middleton, Brendan O'Donovan. - 12. The system is always greater than its parts: using the theory of constraints and factory physics to transform manufacturing operations - Justin Watts.