Public sector commissioning : experiences of voluntary organizations delivering health and social services
By: MARTIKKE, Susanne
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Contributor(s): MOXHAM, Claire.
Material type: 
ArticlePublisher: Philadelphia : Routledge, dec. 2010Subject(s): Serviço Público | Qualidade | Avaliação de Desempenho | Parceria | Terceiro SetorOnline resources: Acesso | Acesso International Journal of Public Administration IJPA 33, 14, p. 790-799Abstract: The perceived benefits to users and beneficiaries of voluntary organizations delivering public sector services have been well documented and include the engagement with parts of society that the state cannot reach, personalized service delivery, and improved services. There is a lack of clarity, however, as to whether these perceived benefits are being realized. This article presents the experiences of voluntary sector organizations involved in public sector commissioning. The research suggests that the public sector is limiting the voluntary sector's engagement in service design and performance monitoring. These findings raise questions about the role of the voluntary sector in public service provision
The perceived benefits to users and beneficiaries of voluntary organizations delivering public sector services have been well documented and include the engagement with parts of society that the state cannot reach, personalized service delivery, and improved services. There is a lack of clarity, however, as to whether these perceived benefits are being realized. This article presents the experiences of voluntary sector organizations involved in public sector commissioning. The research suggests that the public sector is limiting the voluntary sector's engagement in service design and performance monitoring. These findings raise questions about the role of the voluntary sector in public service provision
Volume 33
Number 14
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