Part I. Strategic alignment Delivering business strategy through process management - Roger Burlton Management of process excellence - Mathias Kirchmer Process capital as strategic success factor: the lufthansa example - Markus Brenner and Andre´ Coners Process classification frameworks - Chris Aitken, Christine Stephenson, and Ryan Brinkworth Taxonomy of business process management approaches - Tobias Bucher and Robert Winter Process performance management - Diana Heckl and Jürgen Moormann Business process analytics - Michael zur Mühlen and Robert Shapiro Managing regulatory compliance in business processes - Shazia Sadiq and Guido Governatori Prioritizing process improvement: an example from the australian financial services sector - Wasana Bandara, Alain Guillemain, and Paul Coogans Part II. Governance Business process governance - M. Lynne Markus and Dax D. Jacobson Business process management governance - Andrew Spanyi The process of business process management - August-Wilhelm Scheer and Eric Braba¨nder The service portfolio of a BPM center of excellence - Michael Rosemann BPM center of excellence: the case of a Brazilian company - Leandro Jesus, Andre´ Macieira, Daniel Karrer, and Heitor Caulliraux Business process standardization - Roger Tregear BPO through the BPM lens: a case study - Jyoti M. Bhat, Jude Fernandez, Manish Kumar, and Sukriti Goel Toward a global process management system: the thyssenkrupp presta case - Stefan Novotny and Nicholas Rohmann Business process maturity in public administrations - Jörg Zwicker, Peter Fettke, and Peter Loos Part III. People and culture Expertise in business process management - Alexandra Kokkonen and Wasana Bandara Business process management curriculum - Yvonne Lederer Antonucci Dealing with human-driven processes - Keith Harrison-Broninski Knowledge engineering in business process management - Dimitris Karagiannis and Robert Woitsch Cultural change in process management - Ulrike Baumöl Managing creativity-intensive processes: learning from film and visual effects production - Stefan Seidel, Katherine Shortland, David Court, and Didier Elzinga Global processes and data: the culture journey at Hilti corporation - Jan vom Brocke, Martin Petry, Theresa Sinnl, Bo Østerberg Kristensen, and Christian Sonnenberg An organizational approach to BPM: the experience of an Australian transport provider - Tonia de Bruin and Gaby Doebeli