Performance-based public management reforms : experience and emerging lessons from service delivery improvement in Indonesia
By: BRINKERHOFF, Derick W
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Contributor(s): WETTERBERG, Anna.
Material type: 
ArticlePublisher: London : Sage Publications, Sept. 2013Subject(s): Política Econômica | Transparência Governamental | Participação Social | Indonésia | IndonésiaInternational Review of Administrative Sciences 79, 3, p. 433-457Abstract: From both a practical and a theoretical perspective, improved public sector performance has preoccupied policymakers, managers, and analysts around the world. There is broad enthusiasm for performance-based initiatives to remedy service delivery failures, but conceptual boundaries are often vague, and empirical evidence for their effectiveness is mixed. This article reviews current thinking regarding service delivery improvement, and assesses several pathways to improved performance. We examine the pathways pursued in Indonesias rich experience with service delivery improvement, which shed particular light on the political economic factors shaping performance-based initiatives, and draw implications for reforms in other settings
From both a practical and a theoretical perspective, improved public sector performance has preoccupied policymakers, managers, and analysts around the world. There is broad enthusiasm for performance-based initiatives to remedy service delivery failures, but conceptual boundaries are often vague, and empirical evidence for their effectiveness is mixed. This article reviews current thinking regarding service delivery improvement, and assesses several pathways to improved performance. We examine the pathways pursued in Indonesias rich experience with service delivery improvement, which shed particular light on the political economic factors shaping performance-based initiatives, and draw implications for reforms in other settings
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