Acima do título: Department of Economic and Social Affairs

ST/ESA/PAD/SER.E/135.

Sales no.: E.10.II.H.1"--P. 4 of cover.

Inclui referências bibliográficas (p. 123-132)

Chapter I. Public administration challenges after conflict 1. Overview of instrastate violent conflict after World War II 2. Definition and phases os post-conflict reconstruction - Defining post-conflict reconstruction - Phases of post-conflict reconstruction 3. Goals of public administration reconstruction after conflict - Ensuring peace and security - Fostering social reconciliation - Promoting socio-economic development 4. Challenges in reconstruction public administration after conflict - Developing effective public sector leadership - Building effective public institutions - Strengthening human resources in the public sector - Establishing mechanisms for inclusive governance - Providing citizen-centric public service delivery Chapter II. Developing effective public sector leadership 1. Challenges in reconstruction public sector leadership - Overcoming eak governance structures and unpredictable systems - Obstacles to institutionalizing new models of leadership - Divergence between rules and behaviours 2. Capacities needed for post-conflict leadership - Commitment to change - Ability to unite citizens and build a positive vision of the future - Ability to foster inclusivenes and manage diversity - Willingness to nurture future leaders - Skill in managing citizens' expectations and communicating effectively - Balanced skills and personal qualities 3. Strategies and tools for leadership capacity-building - Visioning workshops and simulation activities - Leadership coaching - Staff exchanges and visits - Peer-to-peer learning 4. The role of external partners in bulding leadership capacity - Providing appropriate assistance - Coordinating assistance 5. Lessons learned Chapter III. Building effective public administration institutions 1. Public administration instrutions as foundations of good governance - Designing a comprehensive programme to streng governance and public administration through dialogue with stakeholders - Designing a shared vision and clear mission for governance and public administration institutions - Creating formal frameworks for governance - Harmonizing traditional and modern institutions - Promoting participatory democrary and local governance 2. Strengthening public sector performance - The civil service - Legislative institutions - The judiciary 3. Improving public sector performance - Building effective mechanisms for citizen-centric public service delivery - Building an infrastructure for peace 4. Lessons learned Chapter IV. Stregthening human resources in the public service 1. The central role of the public service 2. Variation in human resources capacity after conflict 3. Challenges and strategies involved in managing public service personnel - Controlling the number of public servants on the payroll - Practicing merit-based recruitment - Promoting transparency, accountability, integrity, professionalism and ethics - Respecting diversity and tapping its potential benefits - Paying civil servantes in a port-conflict situation - Fighting brain drain in post-conflict situations 4. Lessons learned Chapter v. Engaging citizens in post-conflict reconstruction: decentralization for participatory governance 1. Decentralization in post-conflict contexts - Decentralization in post-conflict contexts - Elements of successful decentralization 2. Challenges in decentralizing 3. Decentralization experiences in selected countries - South Africa - Rwanda - Uganda - Mozambique - El Salvador - Guatemala 4. Engaging monority groups in governance: challenges and strategies - Challenges impeding women's participation - Strategies for engaging women 5. Engaging minority groups in governance: Challenges and strategies - Challenges impeding the particioation of minority groups - Strategies for engaging minority groups 6. Lessons learned Chapter VI. Promoting citizen-centric oublic service delivery in post-conflict situations 1. The challenge of delivering citizen-centric services after conflict 2. A multi-stakeholder approach to public service delivery 3. Strategies for effective delivery services - Allowing for flexibility and innovation - Promoting equality of access and inclusion - Ensuring coordination among service providers 4. Building ICTs into strategies for citizen-centric public service delivery - The role of ICTs in post-conflict situations - Use of ICTs after disasters: A model for post-conflict sistuations 5. Lessons learned