Contents:
Acknowledgements Part 1 - The State and Study of Public and Nonprofit Sector Innovations 1. Introduction to Innovations in the Public and Nonprofiy Sectors - Patria de Lancer Julnes and Ed Gibson 2. The Study of Innovation: State of the Art and Framework for Analysis - Patria de Lancer Julnes Part II - Case Studies of Innovations in the Public Sector 3. Innovations in the Measurement of Cultural Value: The British Museum - Francesca Manes Rossi, Alessandra Allini, and Francesco Dainelli 4. Innovating from the Center in a Decentralized Agency: Electronic Filing in the Federal Judiciary - Ed Gibson 5. Open Innovation in the Public Sector: The Case of Open 311 - Sukumar Ganapati e Gina Scutelnicu 6. Barriers to Data Sharing for Inclusive Knowledge Management: Why WatershedStat in the City of Baltimore Failed - Seema D. Iyer 7. Making Milan a Smart City: An Emerging Strategy of Innovation in Governance - Dario Cavenago, Benedetta Trivellato, and Mila Gasco-Hernàndez 8. Innovation in Planning and Funding Infrastructure Renewal: The London Experiment - Mark Pisano 9. Improving Citizen Satisfaction with Local Government Using 311 Systems: The Case of San Francisco, California - Benjamin Y. Clark and Maria Shurik Part III - Case Studies of Innovations in the Nonprofit Sector 10. Chelsea's CONNECT: Building Economic Resiliency through Multiservice Cross-Sector Collaborations - Janet Boguslaw, Martha Cronin, and Marissa Guananja 11. Leadership Developing Partnerships to Address the Social Determinants of Health - Richard F. Collahan 12. Exploring the Linkages between Collaboration and Innovation Using Faith-Based Partnership in the Child Welfare System - Michael Howell-Moroney 13. Intermediaries of Innovation in Community Colleges: Coaching in Achieving the Dream - Susan T. Gooden, Kasey J. Martin, and Lindsey L. Evans Part IV - The Future of Innovation--An Integrative Approach 14. Refinning Our Understanding of the Process of Innovation in Public and Nonprofit Organizations: Lessons Learned and Future Directions for Research - Patria de Lancer Julnes, Ed Gibson, and Soyoung Park Index
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