Inclui bibliografia.

Introduction: Innovation in Public Services / Stephen P. Osborne and Louise Brown PART I: THE CONTEXT OF INNOVATION IN PUBLIC SERVICES -- 1. Explaining Patterns of Public Management Reform Diffusion/ Joe Wallis and Shaun Goldfinch. -- 2. Innovation and Reform in Public Administration: One Subject or Two?/ Laurence E. Lynn, Jr. -- 3. Public and Private Features of Innovation/ Jean Hartley. -- 4. A Services-influenced Approach to Public Service Innovation?/ Stephen P. Osborne. -- 5. Public Service Innovation: What Messages from the Collision of Innovation Studies and Services Research?/ Ian Miles. PART II: INNOVATION AND CHANGE IN PUBLIC SERVICES -- 6. Innovation as the Practice of Change in the Public Sector/ Ian Colville and Mike Carter. -- 7. Managing the Change Process: The State of the Art/ Kerry Brown and Jennifer Waterhouse. -- 8. Managing Stakeholders in the Change and Innovation Process/ John M. Bryson and Barbara C. Crosby. PART III: KEY MANAGERIAL ISSUES IN INNOVATION IN PUBLIC SERVICES -- 9. Evidence-based Policy-making for Innovation / Brian W. Head. -- 10. Innovation in Public Services: Engaging with Risk/ Stephen P. Osborne and Louise Brown. -- 11. Entrepreneur or Entrepreneurship in Public Services?/ Zoe Radnor, Hannah Noke and Andrew Johnston. -- 12. Against All Odds: Bottom-up Entrepreneurship and Innovation in the Department of Defense/ Nancy C. Roberts and Carrick Longley. -- 13. Leading Successful Innovation in Local Public Services/ James H. Svara. -- 14. Strategic Management and Change in the Public Services/ Paul Joyce. -- 15. Public Procurement of Innovation/ Jakob Edler and Elvira Uyarra. -- 16. Ethical Innovation in the Public Services/ Michael Macaulay and David Norris. PART IV: ICT, E-GOVERNMENT AND INNOVATION. -- 17. E-government and Innovation: The Socio-political Shaping of ICT as a Source of Innovation/ Victor Bekkers. -- 18. Analyzing Policies for Government Innovation in Practice: Electronic Government Policy in Italy, 1993–2003/ Valentina Mele. 19. Innovation and Information in Public/Third Sector Partnerships for Older People’s Services: Case Studies from England and Italy/ Rob Wilson, Sue Baines and Mike Martin. PART V: COLLABORATION, NETWORKS, CO-PRODUCTION AND THE ROLE OF THE THIRD SECTOR IN INNOVATION IN PUBLIC SERVICES -- 20. Collaborative Innovation in the Public Sector/ Jacob Torfing. -- 21. Innovation in an Inter-organisational Context/ Tony Kinder. -- 22. Innovation in Complex Public Service Systems/ Mary Lee Rhodes. -- 23. Innovation, Networks and Leadership/ Myrna P. Mandell and Robyn Keast. -- 24. Policy Networks and Innovation / Jenny M. Lewis, Damon Alexander and Mark Considine. -- 25. Co-production and Innovation in Public Services: Can Co-production Drive Innovation?/ Kirsty Strokosch. -- 26. The Once and Future Pioneers? The Innovative Capacity of Voluntary Organizations and the Provision of Public Services: A Longitudinal Approach/ Stephen P. Osborne, Celine Chew and Kate McLaughlin. -- 27. Role of Third Sector Organizations in Health Innovation Networks/ Paul Windrum. -- 28. Social Enterprise and Innovation in Third Sector Organizations/ Celine Chew and Fergus Lyon. -- 29. User Involvement in Public Services Innovation/ Birgit Jæger . -- 30. Citizens and the Co-creation of Public Service Innovations/ Michelle Farr. PART VI: INNOVATION IN PUBLIC SERVICES IN PRACTICE -- 31. Evidence-based Innovation in Practice: Experiences from Health Care and Implications for the Future/ Gill Harvey. -- 32. NHS Direct: A UK Health Sector Innovation Study/ Paul Cunningham. -- 33. Internal and External Influences on the Capacity for Innovation in Local Government / Richard M. Walker. -- 34. Innovations in Structure: Experience from Local Government in the UK/ Rhys Andrews and George A. Boyne. -- 35. Strengthening the Spread of Innovation in the UK’s National Health Service / James Barlow. -- 36. Exploring the Diffusion and Sustainability of Service Innovation in Healthcare/ Trisha Greenhalgh, Cathy Barton-Sweeney and Fraser Macfarlane. PART VII: CONCLUSIONS -- 37. Innovation in Public Services: Old and New Directions for Knowledge / Louise Brown and Stephen P. Osborne. -- Index