the reforms is crucial Part A - Overall analysis Governance capacities challenged Governance in transition - the main lines of change Devolving authority, providing flexibility Financial resources Organisational structures Ensuring performance, control and accountability Performance agreements Performance measurement Programme evaluation Accountability Developing competition and choice Internal markets, user charging Contractng out Markets in property rights Vouchers Corporatisation and privatisation Providing responsive service Improving accessibility and participation Setting service standards Reducing administrative burden Avoiding client capture Improving the management of human resources HRM reform trends and strategies Devolution of responsibility for HRM Accountability and performance More flexible, cost-effective pay and employment practices Optimising information technology It in governance: from efficiency to effectiveness Realising the benefits of IT Implementing IT Concluding remarks Improving the quality of regulation Current regulatory trends Objectives of regulatory management and reform Lessons learned Strengthening steering functions at the centre Ensuring coherence of government action Developing a strategic perspective Adapting to a devolved environment Implementing reform Strategies of reform Responsibity for reform Building support for reform Overcoming resistance Governance in transition: what next in reform? Reforms need to be pushed with vigour Evaluation of the reforms is crucial The evolving role of the State Governance in transition: the new agenda Part B Specific reform iniatives Budgeting and performance management Market-type mechanisms assessed Changing practices for managing people Controlling and managing regulation