Inclui bibliografia.

Table of contents Executive Summary Part One: Introduction - Setting the Context for Digital Transformation of Public Services Imperatives for tranforming public services A framework for analysing progress towards "Digital Government" Part Two: Digital Welfare Services Objectives of digital public welfare services Digital transformation of public welfare services Education Healthcare Social care and protection Part Three: Lessons from Digital Welfare Services on Two Nordic Countries Engage citizens and open up government to maintain public trust Improve governance for better collaboration and results Strengthen capabilities to achieve return on ICT investments Part Four: Trends and challenges arisinf from the cases Digitisation strategies: responding to "data deluge" and ethical dilemma Governance frameworks: coordination, collaboration and partnerships; and business cases Finnancing arrangements: fiscal policies and funding arrangements Part Five: Frameworks to assist in shaping the way forward The Public Value Chain OECD Recommendation on Digital Government Strategies The OECD as a partner in the way forward REFERENCES

Este estudo foi elaborado pelo Gabinete de Governação Pública e Desenvolvimento Territorial (GOV) Direcção da OCDE. A missão da Governança Pública e Desenvolvimento Territorial. A Diretoria deve ajudar os governos em todos os níveis a projetar e implementar estratégias, baseadas em evidências e políticas inovadoras para fortalecer a governança pública, responder eficazmente a políticas diversificadas desafios econômicos, sociais e ambientais e cumprir os compromissos do governo para com os cidadãos

Texto completo em inglês.