Street-level bureaucracy: dilemmas of the individual in public services / por Michael Lipsky.
By: Lipsky, Michael.
Material type: BookPublisher: New York : The Russel Sage Foundation, 2010Edition: Ed. Expand.Description: xxiii, 275 p.ISBN: 9780871545442; 0871545446.Subject(s): Burocracia | Conflito | Serviço Público | Agente Público | Setor Público | CidadaniaItem type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 L7675s (Browse shelf) | Ex. 1 | Indisponível | 2018-0437 | |
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 L7675s (Browse shelf) | Ex. 2 | Preparo Técnico | 2019-0057 |
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352.63 F2336l The language of public administration : | 352.63 L7675s Street-level bureaucracy : | 352.63 L7675s Street-level bureaucracy : | 352.63 L7675s Street-level bureaucracy: | 352.63 L7675s Street-level bureaucracy: | 352.63 M2941 Manual de servicios publicos municipales | 352.63 M921q O que é burocracia? / |
30th Anniversary expanded edition.
Inclui índice
Part I - Introdução 1. The critical role of street-level bureaucrats -- Conflict over the scope and substace of public services -- Conflict over interactions with citizens 2. Street-level bureaucrats as policy makers -- Discretion relative autonomy from organizational -- authority differences between street-level -- bureaucrats and managérs -- Resources for resistance Part II. Conditions of work. 3. The problem of resources -- Demand and supply, or why resources are usually inadequate in street-level -- Bureaucracies 4. Goals and performance measures -- Goals -- Performance measures 5. Relations with clients -- Nonvoluntary clients -- Conflict, Reciprocity, and control -- The social conmstruction of a client -- Contents 6. Advocacy and alienation in street-level work -- Advocacy -- Alienation -- Implications of alienation Parte III. Patterns of practice 7. Rationing services: limitation of access and demand -- The costs of service -- Queuing -- Routines and rationing 8. Rationing services: inequality in administration -- A comment on the ubiquity of bias 9. Controlling clients and the work situation -- Husbanding resources -- Managing the consequences of routine practice 10. The client-processing mentality -- Modifications of conceptions of work -- Modifications of conceptions of clients Part IV. The future of street-level bureaucracy 11. The assault on human services: bureacratic -- Control, accountability, and the fiscal crisis -- Holding workers to agency objectives accountability and productivity -- street-level bureaucrats and the fiscal crisis 12. The broader context of bureaucratic relations -- Contradictory tedencies in street-level bureaucracy relations 13. Support for human Services: Notes for reform and reconstruction -- Directions for greater client autonomy -- Directions for current practice -- The prospects and problems of professionalism -- Kepping new professionals new 14. On managing Street-Level Bureaucracy -- An Evolving policy environment for street-level bureaucracy -- Shaping street-level bureaucracy' perfomance investing in street-level bureaucrats -- Conclusion Notes Index
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