Inclui bibliografia e índice

Chapter 1 - Positioning Knowledge Management for the Future -- What is Knowledge Management? -- KM in a New context -- Primary directives -- Showcasing KM leaders -- Closing comments Chapter 2 - A call to action -- Determine the value proposition -- Identify critical knowledge -- How knowledge should flow -- Getting buy-In -- Closing Comments Chapter 3 - Knowledge management strategy and business case -- A framework for KM strategy development -- The Business case for KM -- Closing Comments Chapter 4 - Selecting and designing Knowledge management Approaches -- A portfolio of Approaches -- Selecting KM Approaches -- Designing a KM Approach -- What Can go Wrong -- Portfolio example: Retaining critical Knowledge -- Closing Comments Chapter 5 - Proven Knowledge Management Approaches -- Communities of practice -- Lessons Learned -- Transfer of Best Practices -- Closing Comments Chapter 6 - Emerging Knowledge Management Approaches -- The promise of social computing -- Revealing New Facets of Information -- The New Generation of Self-Service: The Digital Hub -- The digital Hub at work -- Challenges and change Management -- Our Recommendations -- Case Examples -- Closing Comments Chapter 7 - Working social networking -- Guidelines for enterprise social networking -- Closing Comments Chapter 8 - Governance, Roles, and Funding -- Governance group -- KM core group -- KM design teams -- Investing in KM -- Balancing corporate and Business-Unit Funding -- Closing Comments Chapter 9 - Building a Knowledge-Sharing culture -- Lead by example -- Brand Aggressively -- Make KM Fun -- Closing Comments Chapter 10 - Measuring the Impact of Knowledge Management -- A portfolio of measures -- Measuring across the levels of maturity -- The power of analytics -- A KM Management system -- Closing comments Chapter 11 - Make Best Practices your Practices -- Above and in the Flow -- Other principles -- So what do you monday morning?