PART 1 - Co-Production and Co-Creation: Definitions and Theoretical Perspectives 1. Co-Creation and Co-Production in Public Services: Urgent Issues in Practice and Research - Taco Bradsen, Trui Steen and Bram Verschuere 2. Definitions of Co-Production and Co-Creation - Taco Brandsen and Marlies Honingh 3. Co-Production and the Co-Creation of Value in Public Services: A Perspective from Service Management - Stephen P. Osborne, Kirsty Strokosch and Zoe Radnor 4. Co-Production at the Crossroads of Public Administration Regimes - Victor Pestoff 4.1 Case Study--Co-Production of Care Services: Co-opting Citizens in the Reform Agenda - José Nederhand and Ingmar Van Meerker 5. Public Management and Co-Production - John Alford and Louise Freijser 6. What Do Voluntary Sector Studies Offer Research on Co-Production? - Lehn M. Benjamin and Jeffrey L. Brudney PART 2 - Influences on the Process of Co-Production and Co-Creation 7. Unravelling the Co-Producers: Who are They and What Motivations do They Have? - Carola Van Eijk and Mila Gascó 7.1 Case Study--The Spanish Project Pla BUITS - Mila Gascó and Carola Van Eijk 8. The Roles of the Professional in Co-Production and Co-Creation Process - Trui Steen and Sanna Tuurnas 8.1 Case Study--Mediation Service: Crossing the Line Between the Roles of Traditional Welfare 8.2 Case Study--The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services - Sunggeun (Ethan) Park 9. Who Is in the Lead? New Perspectives on Leading Service Co-Production - Hans Schlappa and Yassaman Imani 9.1 Case Study--Leading Co-Production: The Case of Hertfordshire Fire and Rescue Service's Community Volunteer Scheme - Yassaman Imani and Hans Schlappa 9.2 Case Study--Enhancing Co-Creation Through Linking Leadership: The Danish 'Zebra City' Project - Anne Tortzen 10. The Increasing Role of Digital Technologies in Co-Production and Co-Creation - Veiko Lember 10.1 Case Study--How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Plataform Mobilearn - Somya Joshi, Vasilis Koulolias, Francisco Garcia Moran and Elke Loeffler 10.2 Case Study--ICT and Empowerment of Frail Elderly in Flemish Municipalities - Sylke Jaspers 10.3 Case Study--Remote Health Monitoring with Wearable Sensors and Smartphones - András Gábor and Barbara Gausz 11. Legal Dilemmas of Co-Production and Co-Creation - Dawid Szescilo 11.1 Case Study--The European Disability Card - Charlotte Van Dijck PART 3 - Co-Production and Co-Creation in Different Domains 12. Co-Production in Healthcare - Caitlin McMullin and Catherine Needham 12.1 Case Study--Co-Producing Recommendations to Reduce Diagnostic Error - Suyeon Jo and Tina Nabatchi 12.2 Case Study--Co-Production of Secondary Health Services in Nigeria and Ghana - Mary Mangai, Michiel S. De Vries, and Johan A. M. De Kruijf 13. Parents as Co-Producers in Primary Education - Marlies Honingh, Elena Bondarouk and Taco Brandsen 13.1 Case Study--Partners for Possibility: Co-Production of Education - Dirk Brand and Marleen Rolland 13.2 Case Study--Co-Creating School Meals Services - Giuseppe Aquino and Maddalena Sorrentino 14. Co-Production and the Environment - Marco Ranzato and Luisa Moretto 14.1 Case Study--Balade Verte et Bleue and Llôt d'eau: Co-Creation and Co-Production for the Environment - Marco Ranzato 14.2 Case Study--Co-Producing Flood Risk Governance in England, the Netherlands and Flanders - Hannelore Mees 15. Co-Production in Community Development - Daphne Vanleene and Bram Verschuere 15.1 Case Study--Co-Production and Community Development in France - Caitlin McMullin 16. Providing Public Safety and Public Order Through Co-Production - Elke Loefler 16.1 Case Study--The Blue and You Police-Community Forum: Co-Production of a Community Conversation - Brian N. Williams, Dan Silk, Hadley Nobles and Jainiecya Harper 16.2 Case Study--Dutch and Belgian Citizens' Motivations to Engage in Neighbourhood Watch Schemes - Carola Van Eijk =, Trui Steen and Bram Verschuere PART 4 - The Effects of Co-Production and Co-Creation 17. Co-Production, Co-Creation, and Citizen Empowerment - Suyeon Jo and Tina Nabatchi 17.1 Case Study--Co-Creation and Empowerment: The Case of DR Congo in Agricultural and Rural Sector - Peter Ngala Ntumba 18. Democratic Co-Production: Concepts and Determinants - Bram Verschuere, Daphne Vanleene, Trui Steen and Taco Bradsen 18.1 Case Study--Co-Production of New Immigrant Services in Hong Kong: Facilitating the Integration of New Immigrants into Community - Xuan Tu 18.2 Case Study--The Rabot Neighbourhood: Co-Production in Community Development - Daphne Vanleene and Bram Verschuere 19. The Effects of Co-Production on Trust - Joost Fledderus 19.1 Case Study--Building Trust in Work Corporations - Joost Fledderus 20. Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency - Elke Loeffler and Tony Bovaird 20.1 Case Study--Amadiba Adventures: Co-Creating Community-Based Tourism - Ntuthuko McHunu and Francois Theron 21. The Dark Side of Co-Creation and Co-Production: Seven Evils - Trui Steen, Taco Brandsen and Bram Verschuere 21.1 Case Study--Experts-by-Experience in Finnish Social Welfare - Taina Meriluoto PART 5 - Concluding Chapter 22. How to Encourage Co-Creation and Co-Production: Some Recommendations - Taco Brandsen, Trui Steen and Bram Verschuere Index