1 - Introduction 1.1 Co-Production Definitions 1.2 The Resurgence of Co-Production 1.3 Book Aims and Outline 2 - Research Aim and Methods 2.1 Research Aim 2.2 Research Methods 2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework 3 - Activation of Co-Production: General Context and Antecedents 3.1 Introduction 3.2 General Context 3.3 Antecedents of Co-Production 3.3.1 Antecedents Related to Lay Actors 3.3.2 Antecedents Related to the Regular Service Provider 3.3.3 Antecedents Related to the Co-Produced Service 3.4 Concluding Remarks 4 - Implementing and Managing Co-Production 4.1 Introduction 4.2 Co-Production Management Levers 4.2.1 Institutional Arrangements 4.2.2 Planning 4.2.3 Communication Strategies 4.2.4 Management of Lay Actors 4.2.5 Management of Professionals 4.2.6 Leadership 4.2.7 Accountability and Performance Management 4.3 Concluding Remarks 5 - Co-production Evaluation 5.1 Introduction 5.2 Lay Actor Co-production Outcomes 5.2.1 Satisfaction 5.2.2 Empowerment 5.2.3 Awareness 5.2.4 Learning 5.2.5 Lay Actor Costs 5.2.6 Externalities 5.3 Regular Service provider Co-production Outcomes 5.3.1 Cost Efficiency 5.3.2 Effectiveness 5.3.3 Impact on Workforce 5.3.4 Uncertainty 5.3.5 Trust 5.4 Co-production Impact on Public Value 5.6 Concluding Remarks
6 - Conclusions 6.1 A Comprehensive Framework on Co-production 6.2 Future Research Agenda 6.3 Implications for Policy and Practice Correction to: Activation of Co-Production: General Context and Antecedents Appendices Index