Chapter I: the quality movement The quality trend Global competition National quality incentives Definitions of quality terms Quality concepts Quality program examples Chapter II: dimensions of customer requirements Understanding the customers Defining the buyer's (customer's) requirements Project characteristics/atributes Specification practices Chapter III: planning for quality in projects Planning Project manager's needs Key elements in project planning The anatomy of a project The project or the product of the project The project as a process The dimensions of a project Quality planning lessons Chapter IV: cost of quality Cost of quality Cost of non-quality The five major cost categories of quality The opportunities available Chapter V: statistical concepts and quality tools Introduction Statistical quality control Quality control systems Acceptance sampling Example of a quality control system Check list for developing a quality control system The tools of modern quality management Chapter VI: quality and people in project management Introduction The capabilities of project people Decision-performance options matrix Management Team members Quality team for a project Quality project team development Chapter VII: achieving project quality Projects and quality Modern quality management applied to projects Project quality example

(Macro)Controle de Qualidade

Normas de Qualidade

(Notas)Qualidade Total

Administracao da Qualidade

Planejamento ara Qualidade