Increasing your emotional intelligence Developing high self-awareness Why high self-awareness is the basic building block of emotional intelligence How low self-awareness can handicap your actions How to increase your self-awareness Putting all the self-awareness factors together Managing your emotions The components of your emotional system must work together How to make your thoughts, physiological changes, and behaviors work for you Become a good problem solver Additional techniques for managing your emotions Even positive emotions need to be managed Putting all the emotional management tools together Motivating yourself Motivation is the key to starting a task and staying with it sources of motivation How to deal with setbacks and create comebacks Putting all the self-motivation skills together Using your emotional intelligence in your realtions with others Developing effective communication skills Using sensibility Self-disclosure Assertiveness Dynamic listening Criticism Team communication Putting all the communication skills together Developing interpersonal expertise What makes a relationship How to analyze a relationship How to communicate at appropriate levels How to use the different levels effectively Putting all the interpersonal expertise skills together Helping others help themselves It benefits others, you, and the company Keep your emotional perspective Know how to calm an out-of-control person be a supportive listener Helping others plan their goals and reach them Moving toward the emotionally intelligent organization Appendix: developing your emotional intelligence