Contents:
The ombudsman institution: growth and development - Roy Gregory and Philip Giddings The United Kingdom parliamentary ombudsman scheme - Roy Gregory and Philip Giddings State of Alaska office of the ombudsman - Dean M. Gottehrer Argentina: the defensor del pueblo de la nacion - Jorge Luis Maiorano Ombudsman in Asia: a case-study of Hong Kong and sri lanka - M.J. A. Cooray Ombudsman in Australia - Dennis Pearce The ombudsman in Belgium - Robert Andersen, Herman Matthijs, Jan Goorden and Arsene Declerc The ombudsman in Canada - Wendy Bernt and Stephen Owen The ombudsman in Denmark and norway - Jan-Erick Lane The European Union ombudsman - Roy Gregory The ombudsman in France - Monique Pauti Complaint-handling systems in Germany - Udo Kempf The ombudsman in Ghana - Emile F. Short The ombudsman and old socio-administrative conditions in Greece - George O. Tsobanoglou Parliamentary commissioners for civil rights in the republic og Hungary - Vladimir Sladecek The ombudsman scene in India - Rajani Ranjan Jha The defensor del pueblo in Latin America - Jorge Luis Maiorano The national ombudsman of the Netherlands - Marc Hertogh The northern Ireland parliamentary ombudsman - Gavin Drewry South African public protector (ombudsamn) institutions - Dirk J. Brynard The swedish and finnish parliamentary ombudsmen - Tore Modeen Spain's parliamentary ombudsman scheme - Laura Diez Bueso The United Kingdom health service commissioner schemes - Philip Giddings Ombudsman offices in the United States - Dean M. Gottehrer, Marie D. Ferguson and Steven E. Aufrecht Ombudsman in the countries of the former socialist federal republic of Yugolsvia - Dragan Milkov Evaluating ombudsman system - Steven E. Aufrecht and Marc Hertogh The classical ombudsman model - Dean M. Gotterher and Michael Hostina Designing an ombudsman system - Dean M. Gotterhrer The ombudsman and the new public management - Roy gregory and Philip Giddings The ombudsman and human rights - Philip Giddings, Vladimir Sladecek and Laura Diez Bueso The future of the ombudsman - Philip Giddings
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