Part I: Why government - citizen relations? What government-citizen relations are Why strengthen government-citizen relations What about costs Part II: How to strengthen government - citizen relations Build a framework What information elements to apply? What consultation elements to apply? What active particiaption elements to apply? What evaluation elements to aply? What general capacities to develop? Plan and act strategically Which objectives? Whom to address? How to select tools and activities? What about resources? How to plan evaluation? Choose and use the tools What are the available tools? What tools to use for information? What tools to use for consultation? What tools to use for evaluation? Benefit from new information and communication technology(ICT) Why ICT? What about frameworks to support the use of ICTs? How can ICTs help with information? How can ICTs help with consultation and active participation? How to use ICTs for evaluation? What are ICTs limitations and how to deal with them? Put principles practice Commitment Rights Clarity Time Objectivity Resources Co-ordiantion Accontability Evaluation Active citizenship Part III: Which tips to follow Ten tips for action 1 - take it seriously 2 - Start from citizen's perscpective 3 - Deliver what you promise 4 - Watch timing 5 - Be creative 8 - Involve your staff 9 - Develop a coherent policy 10 - Act now Part IV: Where to get more inforamtion OECD sources Overview and general inforamtion Legal framework Institutional framework Evaluation Tools for information Tools consulation Toos for active participation Tools for evaluation ICT tools for information ICT tools for consultation and active participation