The state as employer The traditional civil service The civil service as employer Restructuring and reorganizing in the civil service Trade unions The prospects for civil service unionism The argument The end of unity and accountability Civil service neutrality? The move towards centralization and control The pursuit of efficiency Financial management The next stage Tentative steps Assessment Managerial decentralization and commercialiazation Managerialism Treasury control? Institutionalizing managerialism Senior management New management initiatives? A flexible civil service The implications for collective organization Assessment A civil service labour process The question of class and the labour process The changing terrain of civil service employment A bureaucratized civil service Employment relations Managing the labour process Total quality management? Assessment Providing benefits History A period of restructuring The creation of the benefits agency A new management approach? Caring for customers Qualifying standardized forms of employment and work routines Benefit work Building unions in the benefits agency First steps Local unionism Branch organization Management approaches Making a mark Broadening the union base Implications Collecting revenue The board of inland revenue The financial management initiative The inland revenue and next steps Staff The departmentalization of pay Managerial procedures Work and employment Implications Organizing Inland revenue workers Unions in the revenue The Inland revenue staff federation The Inland revenue staff federation and next steps The Inland revenue staff federation in the west midlands The local organization Managers and unions Implications Towards a new managerialism The framework for reorganization The corporate planning process The quest for flexibility Manager and worker relations Assesment Politics from below The questions for unions Local and national union relations The conditions for local unionism Local unionism Assessment A new state? Old struggles? Restructuring the state A commercial state A management state The beginning of struggle The future