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A test : can stewardship theory serve as a second conceptual foundation for accountability methods in contracted human services

By: DICKE, Lisa A.
Contributor(s): Ott, J. Steven.
Material type: materialTypeLabelArticlePublisher: New York : Marcel Dekker, 2002International Journal of Public Administration- IJPA 25 , 4, p. 463-487Abstract: Stewardship theories have been proposed recently as the possible basis for the reform of roles and responsibilities of principals and agents in government contracted service relations, and for the design and development of more effective methods for ensuring accountability (and quality) in contracted human services. This article reports on an empirical field study that tested the relationship between two values-related independent variables associated with stewardship theories-values convergence and altruistic (public service) values and service quality of contracted providers. The study didi not demontrate a positive relationship between the independentvariables and service quality, but the authors argue tjat stewardship theory should not be dismissed yet as a conceptual foundation for the development of methods for ensuring accountability in human services contracting. The urge additional research in this area
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Periódico Biblioteca Graciliano Ramos
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Stewardship theories have been proposed recently as the possible basis for the reform of roles and responsibilities of principals and agents in government contracted service relations, and for the design and development of more effective methods for ensuring accountability (and quality) in contracted human services. This article reports on an empirical field study that tested the relationship between two values-related independent variables associated with stewardship theories-values convergence and altruistic (public service) values and service quality of contracted providers. The study didi not demontrate a positive relationship between the independentvariables and service quality, but the authors argue tjat stewardship theory should not be dismissed yet as a conceptual foundation for the development of methods for ensuring accountability in human services contracting. The urge additional research in this area

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Escola Nacional de Administração Pública

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