I. The challenge 1. Greiner, John M.: positioning performance measurement for the twenty-first century 2. Epstein, Paul D.: redeeming the promise of performance measurement: issues and obstacles for governments in the united states 3. Halachmi, Arie: promises and possible pitfalls on the way to SEA reporting II. Service efforts and accomplishment reporting 4. O'Toole, Daniel E. and Stipak, Brian: implementing service efforts and accomplishments reporting: the portland experience 5.Timney, Mary M.: institutionalizing SEA reporting across the budget 6. Gianakis, Gerasimos A.: integrating performance measurement and budgeting III. Performance measurement in context 7. Bovaird, Tony: the political economy of performance measurement 8. Sandberg, Bo: annual performance accounting and auditing: is it possible? 9. Harvey, Jean: productivity in professional services: to measure or not to mesure 10. Ammons, David N.: local government standards via professional associations: how useful are they for gauging performance? IV. Performance measurement: international perspectives 11. Bouckaert, Geert: measurement of public sector performance: some european perspectives 12. Bovaird, Tony and Gregory, David: performance indicators: the british experience 13. Medelberg, Magnus: the authority's performance - A practical assessment 14. Sorber, Bram: Experiences with performance measurement inthe central government: the case of the netherlands 15. Chang, Shih-Hsien: performance monitoring in taiwan: issues and observations