I. The challenge 1. Greiner, John M.: positioning performance measurement for the twenty-first century. 2. Epstein, Paul D.: redeeming the promise of performance measurement: issues and obstacles for governments in the United States. 3. Halachmi, Arie: promises and possible pitfalls on the way to SEA reporting. II. Service efforts and accomplishment reporting. 4. O'Toole, Daniel E. and Stipak, Brian: implementing service efforts and accomplishments reporting: the Portland experience. 5.Timney, Mary M.: institutionalizing SEA reporting across the budget. 6. Gianakis, Gerasimos A.: integrating performance measurement and budgeting. III. Performance measurement in context. 7. Bovaird, Tony: the political economy of performance measurement. 8. Sandberg, Bo: annual performance accounting and auditing: is it possible? 9. Harvey, Jean: productivity in professional services: to measure or not to mesure. 10. Ammons, David N.: local government standards via professional associations: how useful are they for gauging performance? IV. Performance measurement: international perspectives. 11. Bouckaert, Geert: measurement of public sector performance: some european perspectives. 12. Bovaird, Tony and Gregory, David: performance indicators: the british experience. 13. Medelberg, Magnus: the authority's performance - A practical assessment. 14. Sorber, Bram: Experiences with performance measurement inthe central government: the case of the Netherlands. 15. Chang, Shih-Hsien: performance monitoring in Taiwan: issues and observations.