1 - Using performance measurement to improve programs - Kathryn E. Newcomer Key challenges of measuring performance in public and nonprofit programs are identified, and guidance is provided for managers asked to develop performance measurement systems 2 - Outcome measurement: showing results in the nonprofit sector - Margaret C. Plantz, Martha Taylor Greenway, Michael Hendricks Demands for outcome measurement in the nonprofit sector are discussed, and advice for managers who are asked for such data is offered 3 - Where the rubber meets the road: performance measurement for state and local public agencies - Harry P. Hatry Examples of successful applications of performance measurement in local goverments are described, and the complementary relationship between performance measurement and program evaluation is discussed 4 - Using performance measures for budgeting: a new beat, or is it the same old tune? - Philip G. Joyce Constraints on using performance measures in the budgetary proccess are discussed, and current progress in performance-based budgeting is placed in historical context 5 - Performance results: the information technology factor - Sharon L. Caudle Guidance on measuring the performance of applications of information technology is offered 6 - Performance measurement training that works - Cheryle A. Broom, Marilyn Jackson Strategies for designing training that is appropriate for participants with varied knowledge of and roles in measurement endeavors are outlined. 7 - Clarifying goals, reporting results - Joseph S. Wholey, Kathryn E. Newcomer The special expertise and skills of program evaluators that can facilitate the effective use of performance measurement to improve programs are high-lighted