An analysis of quality costs in Australian manufacturing firms
By: MANDAL, Purnendu
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Contributor(s): SHAH, Kamlesh.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, March 2002Total Quality Management 13, 2, p. 175-182Abstract: Analysis of quality costs is an important aspect in implementing total quality management culture. Yet evidence shows that manufacturing firms usually neglect this aspect, and a large proportion of firms do not even report quality costs systematically. Quality-focused firms could use cost data for various purposes such as setting quality (and operational) targets and allocating funds for quality improvement. Through a statiscal analysis this paper identifies the key quality cost data reports that have been used by Australian manufacturing firms in formulating quality improvement strategies
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Analysis of quality costs is an important aspect in implementing total quality management culture. Yet evidence shows that manufacturing firms usually neglect this aspect, and a large proportion of firms do not even report quality costs systematically. Quality-focused firms could use cost data for various purposes such as setting quality (and operational) targets and allocating funds for quality improvement. Through a statiscal analysis this paper identifies the key quality cost data reports that have been used by Australian manufacturing firms in formulating quality improvement strategies
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