1 - How to use the handbook - J. M. Juran 2 - How to think about quality - J. M. Juran 3 - The quality planning process - John F. Early and O. John Coletti 4 - The quality control process - J. M. Juran and A. Blanton Godfrey 5 - The quality improvement process - J. M. Juran 6 - Process management - James F. Riley Jr 7 - Quality and income - J. M. Juran 8 - Quality and costs - Frank M. Gryna 9 - Measurement, information and decision-making - Thomas C. Redman 10 - Computer applications to quality systems - Fredric I. Orkin and Daniel P. Olivier 11 - The ISO 9000 family of International Standards - Donald W. Marquardt 12 - Bechmarking - Robert C. Camp and Irving J. DeToro 13 - Strategic deployment - Joseph A. DeFeo 14 - Total quality management - A. Blanton Godfrey 15 - Human resources and quality - W. R. Garwood and Gary L. Hallen 16 - Training for quality - Gabriel A. Pall and Peter J. Robustelli 17 - Project management and product development - Gerard T. Paul 18 - Market research and marketing - Frank M. Gryna 19 - Quality in research and development - Al C. Endres 20 - Software development - Lawrence Bernstein and C. M. Yuhas 21 - Supplier relations - John A. Donovan and Frank P. Maresca 22 - Operations - Frank M. Gryna 23 - Inspection and test - E. F. Bud Gookins 24 - Job Shop Industries - Leonard A. Seder 25 - Customer service - Edward Fuchs 26 - Administrative and support operations - James A. F. Stoner, Charles B. Wankel and Frank M. Werner 27 - Process industries - Donald W. Marquardt 28 - Quality in a high tech industry - M. K. Detrano 29 - Automotive industry - Yoshio Ishizaka 30 - Travel and hospitality industries - Patrick Mene 31 - Government services - Al Gore 32 - Health care services - Donald M. Berwick and Maureen Bisognano 33 - Financial services industries - Charles A. Aubrey II and Robert E. Hoogstoel 34 - Second-generation data quality systems - Thomas C. Redman 35 - Quality and society - J. M. Juran 36 - Quality and the national culture - J. M. Juran 37 - Quality in developing countries - Lennart Sandholm 38 - Quality in western Europe - Tito Conti 39 - Quality in central and eastern Europe - Robert E. Hoogstoel 40 - Quality in the United States - J. M. Juran 41 - Quality in Japan - Yoshio kondo and Noriaki Kano 42 - Quality in the people's Republic of China - Yuanzhang Liu 43 - Quality in Latin America - Marcos E. J. Bertin 44 - Basic statistical methods - Edward J. Dudewicz 45 - Statistical process control - Harrison M. Wadsworth 46 - Acceptance sampling - Edward G. Schilling 47 - Design and analysis of experiments - J. Stuart Hunter 48 - Reliability concepts and data analysis - William Q. Meeker, Luis A. Escobar, Necip Doganaksoy and Gerald J. Hahn