ISO 9000 certification : the financial performance implications
By: WAYHAN, Victor B
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Contributor(s): KIRCHE, Elias T | KHUMAWALA, Basheer M.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, March 2002Total Quality Management 13, 2, p. 217-231Abstract: ISO 9000 certification has become an increasingly popular option for US firms seeking to improve their internal operations and competitive positions. The current study explores the relationshi between ISO 9000 certification and financial performance. Most research in this area has been limited, but also have been largely contradictory. In an attempt to reconcile t hese conflicting results, a multivariate, repeated measures research design was utilized. Our results indicate that ISO 9000 certification has a very limited impact on financial performance, as measured by return on assets, however this effect dissipates quickly over time
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
ISO 9000 certification has become an increasingly popular option for US firms seeking to improve their internal operations and competitive positions. The current study explores the relationshi between ISO 9000 certification and financial performance. Most research in this area has been limited, but also have been largely contradictory. In an attempt to reconcile t hese conflicting results, a multivariate, repeated measures research design was utilized. Our results indicate that ISO 9000 certification has a very limited impact on financial performance, as measured by return on assets, however this effect dissipates quickly over time
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