Cellular structure for total quality management in a globalized economy
By: TAN, Lee Peng
.
Contributor(s): TAN, John K. C.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, May 2002Total Quality Management 13, 3, p. 315-321Abstract: Proponents of Total Quality Management (TQM) have strongly suggested that TQM implementation will lead to employee empowerment. However, in a surprisingly large number of cases, it was found that employee empowerment remains a dream. Instead, in some cases, with the implementation of TQM, employees found the organization even more hierarchical and their power is further eroded. In most of these cases, employee resentment was so strong that quality improvement was impaired. This problem arises mainly due to management's belief that a separate organization may be created to implement TQM above the existing organization structure in the company. Evidence has shown that this does not work and could be one of the main reasons for the implementation failure of TQM. For TQM to work there is a necessity to revamp or level the whole organization structure. This article attempts to present an organization structure that is believe to be able to facilate the sucessful implementation of TQM
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Proponents of Total Quality Management (TQM) have strongly suggested that TQM implementation will lead to employee empowerment. However, in a surprisingly large number of cases, it was found that employee empowerment remains a dream. Instead, in some cases, with the implementation of TQM, employees found the organization even more hierarchical and their power is further eroded. In most of these cases, employee resentment was so strong that quality improvement was impaired. This problem arises mainly due to management's belief that a separate organization may be created to implement TQM above the existing organization structure in the company. Evidence has shown that this does not work and could be one of the main reasons for the implementation failure of TQM. For TQM to work there is a necessity to revamp or level the whole organization structure. This article attempts to present an organization structure that is believe to be able to facilate the sucessful implementation of TQM
Click on an image to view it in the image viewer
There are no comments for this item.