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Clients train trainers - snock

Material type: materialTypeLabelArticlePublisher: 2002Subject(s): Training | Evaluation | The NetherlandsTraining Strategies for Tomorrow 16, 4, p. 7-9Abstract: The article describes how a group of training organizations in the Netherlands set up an association, VETRON, to improve the quality of their activities and provide prospective clients with a trustworthy measure of their performance. The article describes in detail how clients were surveyed about their experience of dealing with member organizations, and how this information was feed back to member organizations. The article assesses the success of the evaluation system and suggests avenues for further research
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Periódico Biblioteca Graciliano Ramos
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The article describes how a group of training organizations in the Netherlands set up an association, VETRON, to improve the quality of their activities and provide prospective clients with a trustworthy measure of their performance. The article describes in detail how clients were surveyed about their experience of dealing with member organizations, and how this information was feed back to member organizations. The article assesses the success of the evaluation system and suggests avenues for further research

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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