An organizational profitability, productivity, performance (PPP) model : going beyond TQM and BPR
By: SELLADURAI, R
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Material type: 
ArticlePublisher: Oxfordshire : Routledge, August 2002Total Quality Management 13, 5, p. 613-619Abstract: This paper analyses the two popular and widespread organizational development models total quality management (TQM) and business process process re-engineering (BPR). It proposes an organizational profitability, productivity, performance (PPP) model that integrates and enhances the two approaches with a synergistic perspective. Emphasis is placed on major elements such as quality, people customer, adaptability, business processes and leadership that organizations may use to improve profitability, productivity, and performance
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This paper analyses the two popular and widespread organizational development models total quality management (TQM) and business process process re-engineering (BPR). It proposes an organizational profitability, productivity, performance (PPP) model that integrates and enhances the two approaches with a synergistic perspective. Emphasis is placed on major elements such as quality, people customer, adaptability, business processes and leadership that organizations may use to improve profitability, productivity, and performance
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