A hospital case study supporting workforce culture re-engineering
By: MARTIN, Thomas N
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Contributor(s): HUQ, Ziaul.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, July 2002Total Quality Management 13, 4, p. 523-536Abstract: This paper presents a case study of a hospital that re-engineered the process for workforce cultural transformation in order to implement successfully its TQM/CQI initiatives. A collaboration, interdisciplinary model that integrated the disciplines of organization development and re-engineering with change model elements from TQM, re-engineering, patient-focused care, critical pathways and organization culture is presented, along with a discussion on the implications of this model
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This paper presents a case study of a hospital that re-engineered the process for workforce cultural transformation in order to implement successfully its TQM/CQI initiatives. A collaboration, interdisciplinary model that integrated the disciplines of organization development and re-engineering with change model elements from TQM, re-engineering, patient-focused care, critical pathways and organization culture is presented, along with a discussion on the implications of this model
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