Carta dei servizi e autonomia degli enti locali : un` armonia da ricercare
By: MUSSARI, Riccardo
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ArticlePublisher: Milano : Maggioli Editore, 2001Azienda Pubblica:teoria e problemi di management 14, 5, p. 515-540Abstract: The process of decentralisation currently under way has ensuresed that "autonomy" and "accoutability for results" represent the new hallmarks of local governments. As such, Citizen`s Charters give local governments and oportunity to improve relations with the populace under their jurisdiction. In fact, the chance to operate autonomously has produced a continuing effort to maintain a state of dynamic harmony between the providers and beneficiaries of public services. The wise use of Citizen`s Charters makes it possible to regulate this relationship clearly and fairly. The aim of this paper is to define the role that Citizen`s Charters may play within the context of the present widespread reform of Italy`s local governments. More specifically, the coorporate effects on local administrations as a result of their new-found autonomy are reviewed, followed by a synthetic analysis of policy governing Citilizen`s Charters in Italy from 1994 up to the most recent relevant legislative developments (d.Igs 286/99). Some considerations are then made regarding practical difficulties arising from the application of Citizen`s Charters and how these may be effectively resolved. The central premise is that this consolidation of autnomy offers local governments an oportunity to endow Citizen`s Chartes with new vitality, thus serving both as guaratees of quality from the providers of public service sto their means of a philosophy centred on quality
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
The process of decentralisation currently under way has ensuresed that "autonomy" and "accoutability for results" represent the new hallmarks of local governments. As such, Citizen`s Charters give local governments and oportunity to improve relations with the populace under their jurisdiction. In fact, the chance to operate autonomously has produced a continuing effort to maintain a state of dynamic harmony between the providers and beneficiaries of public services. The wise use of Citizen`s Charters makes it possible to regulate this relationship clearly and fairly. The aim of this paper is to define the role that Citizen`s Charters may play within the context of the present widespread reform of Italy`s local governments. More specifically, the coorporate effects on local administrations as a result of their new-found autonomy are reviewed, followed by a synthetic analysis of policy governing Citilizen`s Charters in Italy from 1994 up to the most recent relevant legislative developments (d.Igs 286/99). Some considerations are then made regarding practical difficulties arising from the application of Citizen`s Charters and how these may be effectively resolved. The central premise is that this consolidation of autnomy offers local governments an oportunity to endow Citizen`s Chartes with new vitality, thus serving both as guaratees of quality from the providers of public service sto their means of a philosophy centred on quality
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