Puzzles Board governance and dynamics Organizational change programs Cost reduction Seven worldwide errors More puzzles defensives reasoning Human theories of control: skilled incompetence Model I theory in use How defensive reasoning and actions get played Out in real life Social virtues Skilled unawareness and incompetence Organizational defensive routines Inconsistencies and dilemmas created by defensive routines reactions to organizational defensive routines Routines unmanageable Reactions to defensive routines and loops The stockman saga and defensive routines The challenger disaster and defensive routines Fancy footwork and malaise Mr. team Fancy footwork by asubordinate Fancy footwork by agroup Fault the organization and do not feel responsible for correcting the faults Accentuate the negative and deemphasize the positive People espouse values that they cannot implement Conclusion: the organizational defensive pattern Prologue to action Sound advice: it compounds the problem Advice that reinforced designed errors and organizational defensive routines Structural advice is preferable to behavioral advice Management consulting Advice through organizational surveys Reducing the organizational defense pattern How to get from here to there Developing an action map around pay for performance Individual action maps Cases as an intervention tool Redesigning their actions The new theory-in-use Productive reasoning mpdel II social virtues Making the new theory of managing human performance come true Limiting the suces of involvement and commitment theory of management How OD professionals reinforced organizational Defensive routines Getting from here to there Appreciation learning experiences Appreciation and implementation Dealing with actual business problems Strategy as acontrol activity Dealing with actual business problems at the office How difficult is it to learn the new concepts and skills?

Aprendizagem Organizacional