Quality management in New Zealand : a critical review
By: HOUSTON, Don J
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Contributor(s): MCKEAN, Julian K.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, September 2002Total Quality Management 13, 6, p. 749-758Abstract: New Zealand's response to quality management had its roots in quality control in the export food industries. Since the 1930s, key organizations have promoted aspects of quality and quality management in New Zealand. During the 1980s the increasingly poor economic performance of the country brought quality management to the attention of senior management when it was briefty considered as a means of reersing the decline of New Zealand industry. Economic shocks in the late 1980s saw many businesses revert to short-term cost-cutting measures and genuine commitment for quality management principles declined. A separation between proponents of a `technical' model of quality management and an `executive' model is identified. Key factors that have influenced the adoption of quality management are reviewed
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
New Zealand's response to quality management had its roots in quality control in the export food industries. Since the 1930s, key organizations have promoted aspects of quality and quality management in New Zealand. During the 1980s the increasingly poor economic performance of the country brought quality management to the attention of senior management when it was briefty considered as a means of reersing the decline of New Zealand industry. Economic shocks in the late 1980s saw many businesses revert to short-term cost-cutting measures and genuine commitment for quality management principles declined. A separation between proponents of a `technical' model of quality management and an `executive' model is identified. Key factors that have influenced the adoption of quality management are reviewed
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