Adoption of a quality assurance scheme and its effect on firm performance : a study of Greek firms implementing ISO 9000
By: TSEKOURAS, Kostas
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Contributor(s): DIMARA, Efthalia | SKURAS, Dimitris.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, September 2002Total Quality Management 13, 6, p. 827-841Abstract: An analysis of 143 in the Greek manufacturing and service sectors reveals that adopters of ISO 9000 quality assurance schemes are larger companies producing intermediate goods, but less profitable and with higher leverage that their non-adopter counterparts. The effects of adopting an ISO 9000 scheme on firm performance and especially on certain dimensions of profitability are not significant in a period of 5-6 years after adoption. Evidence suggests that the adoption of an ISO 9000 quality assurance scheme, being a continuous process of improvement, is beneficial in the long term and does not necessarily improve financial ratios in the short term. Active support policies for the promotion and disseminatin of quality standards in the maufacturing and service sectors of Greece can be reconsidered and a more targeted policy should be implemented. Future research may be designed and implemented so that long-term and strategic effedcts of the adoption of the new ISO 9000:2000 standards are revealed
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
An analysis of 143 in the Greek manufacturing and service sectors reveals that adopters of ISO 9000 quality assurance schemes are larger companies producing intermediate goods, but less profitable and with higher leverage that their non-adopter counterparts. The effects of adopting an ISO 9000 scheme on firm performance and especially on certain dimensions of profitability are not significant in a period of 5-6 years after adoption. Evidence suggests that the adoption of an ISO 9000 quality assurance scheme, being a continuous process of improvement, is beneficial in the long term and does not necessarily improve financial ratios in the short term. Active support policies for the promotion and disseminatin of quality standards in the maufacturing and service sectors of Greece can be reconsidered and a more targeted policy should be implemented. Future research may be designed and implemented so that long-term and strategic effedcts of the adoption of the new ISO 9000:2000 standards are revealed
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