Culture surveys : monitoring and enhancing the impact of change programmes
By: SWAFFIN-SMITH, Chris
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Contributor(s): BARNES, Richard | TOWNSEND, Marie-Christine.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, September 2002Total Quality Management 13, 6, p. 855-861Abstract: This paper outlines the benefits of regularly auditing culture during the course of a TQM implementation process. This paper is based on the authors' experiences of working on implementation projects with a number of large UK businesses. We give examples of the types of feedback given to senior management resulting from the survey results. Also we summarise the main learning points to emerge from the work that we have done in this area
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This paper outlines the benefits of regularly auditing culture during the course of a TQM implementation process. This paper is based on the authors' experiences of working on implementation projects with a number of large UK businesses. We give examples of the types of feedback given to senior management resulting from the survey results. Also we summarise the main learning points to emerge from the work that we have done in this area
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