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La gobernanza en la Era de la Información. ¿Qué hacer y cómo hacerlo?

By: A. WINOGRAD, Morley.
Material type: materialTypeLabelArticlePublisher: Caracas : CLAD, Febrero 2002Revista del CLAD Reforma y Democracia 22, p. 117-146Abstract: Recent events make it clear that despite all of the chages we are witnessing in this new Age of Information, the ability of government to fulfill its fundamental mission of protecting its citizens and enhancing their economic and social well being will remain the fundamental test of a society's strength and stability. It is important to keep this mission firmly in mind in deciding which strategies and tactics to employ as we try and improve government performance. We need to be sure that what we create to replace that which already exists will truly serve our citizens and fultill the fundamental purposes of government. Clearly the new institutions and practices of government will have to reflect the underlying dynamics of our information age. This environment of learning and adaptation depends upon government providing the right types of nutrients to keep society healthy even as it continually changes and evolves. Unfortunately, there is no unified theory of how to manage or build such an Information Age government available to those looking for this guidance. This paper describes a framework for what we need to do govern in an Information Age and how to go about doin it. It is organized around five "key questions", that describe twenty-five elements that need to be present for government to succeed in a information age: analysis given the purpose of the organization, does it analyze the clallenges that it faces using objective informationn and does it leverage the analysis of external relatioships to improve its readiness to meet theses challenges? Alignent: does the leadership have a vision, a set of values, a mission and strategies for innovation and promoting individual and organizational learning and growth? Action: are program structures and internal action plans designed to fully incorporate enhanced human capital revised work processes and the creative use of technology? Accountability: has integrity been recognized and have outcomes been clearly established in terms of overrall objectives and specific goals and tied to budgetary and other resources? Acceptance: do custormers, employees and the public value the outcomes achieved and agree with the methods inherent in creating and communicating the policies that are being implemented? It is very clear that what we need to do is find new systems of governance that will provide our citizens with the safety, security, economic success and sense of social well being they expect from those of us in positions of leadership. This framework shows how to put in place these new systems that can deliver on those expectations and allow democracy to demonstrate its continued viability in an Informatin Age
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Recent events make it clear that despite all of the chages we are witnessing in this new Age of Information, the ability of government to fulfill its fundamental mission of protecting its citizens and enhancing their economic and social well being will remain the fundamental test of a society's strength and stability. It is important to keep this mission firmly in mind in deciding which strategies and tactics to employ as we try and improve government performance. We need to be sure that what we create to replace that which already exists will truly serve our citizens and fultill the fundamental purposes of government. Clearly the new institutions and practices of government will have to reflect the underlying dynamics of our information age. This environment of learning and adaptation depends upon government providing the right types of nutrients to keep society healthy even as it continually changes and evolves. Unfortunately, there is no unified theory of how to manage or build such an Information Age government available to those looking for this guidance. This paper describes a framework for what we need to do govern in an Information Age and how to go about doin it. It is organized around five "key questions", that describe twenty-five elements that need to be present for government to succeed in a information age: analysis given the purpose of the organization, does it analyze the clallenges that it faces using objective informationn and does it leverage the analysis of external relatioships to improve its readiness to meet theses challenges? Alignent: does the leadership have a vision, a set of values, a mission and strategies for innovation and promoting individual and organizational learning and growth? Action: are program structures and internal action plans designed to fully incorporate enhanced human capital revised work processes and the creative use of technology? Accountability: has integrity been recognized and have outcomes been clearly established in terms of overrall objectives and specific goals and tied to budgetary and other resources? Acceptance: do custormers, employees and the public value the outcomes achieved and agree with the methods inherent in creating and communicating the policies that are being implemented? It is very clear that what we need to do is find new systems of governance that will provide our citizens with the safety, security, economic success and sense of social well being they expect from those of us in positions of leadership. This framework shows how to put in place these new systems that can deliver on those expectations and allow democracy to demonstrate its continued viability in an Informatin Age

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