From performance appraisal to performance management : one agency's experience
By: CEDERBLOM, Doug
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Contributor(s): PERNERL, Dan E.
Material type: 
ArticlePublisher: 2002Public Personnel Management 31, 2, p. 131-140Abstract: This article first outlines recent suggestions for improving agencies' performance appraisal systems: incorporating the development of Total Quality Management (TQM) and core competencies into appraisals, and moving toward performance management. We then relate the experience of a state enforcement agency in applying these suggestions. What began as an objective of updating officers' performance appraisals to include recent agency developments, evolved into significantly over-hauling this appraisal system; adding a new performance mechanism at the manager level; and using both of these processes to drive the agency's new strategic plan and promote " a different way of doing business". This agency's experience seems applicable beyond enforcement agencies, and relevant both for those wanting to energize ongoing performance. Suggestions are offered for moving toward effective performance management
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This article first outlines recent suggestions for improving agencies' performance appraisal systems: incorporating the development of Total Quality Management (TQM) and core competencies into appraisals, and moving toward performance management. We then relate the experience of a state enforcement agency in applying these suggestions. What began as an objective of updating officers' performance appraisals to include recent agency developments, evolved into significantly over-hauling this appraisal system; adding a new performance mechanism at the manager level; and using both of these processes to drive the agency's new strategic plan and promote " a different way of doing business". This agency's experience seems applicable beyond enforcement agencies, and relevant both for those wanting to energize ongoing performance. Suggestions are offered for moving toward effective performance management
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