Rediscovering process values in employee grievance procedures
By: HARAWAY III, William M
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Material type: 
ArticlePublisher: Thousand Oaks : SAGE, November 2002Administration & Society 34, 5, p. 499-521Abstract: This case study extends legalization research to the public administration field by exploring how the legal environment of complex public oprganizations transforms social processes for resolving employee disputes. Data analysis revealed that the legal environment constituted by the Commonwealth of Virginia Employee Grevance Program tends to result in the circumvention of immediate supervisors, thereby obviating their positional authority to resolve employee grievances tin a nonadversarial way. Findings suggest that grievance procedures designed to mimic judicially legitimate process and procedure alter the way flexibility, trust and shared meanings govern the essence of organizational relations and result in economic and systemic costs
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This case study extends legalization research to the public administration field by exploring how the legal environment of complex public oprganizations transforms social processes for resolving employee disputes. Data analysis revealed that the legal environment constituted by the Commonwealth of Virginia Employee Grevance Program tends to result in the circumvention of immediate supervisors, thereby obviating their positional authority to resolve employee grievances tin a nonadversarial way. Findings suggest that grievance procedures designed to mimic judicially legitimate process and procedure alter the way flexibility, trust and shared meanings govern the essence of organizational relations and result in economic and systemic costs
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