Emotion, learning and organizing
By: GABRIEL, Yannis
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Contributor(s): GRIFFITHS, Dorothy S.
Material type: 
ArticlePublisher: West Yorkshire, England : MCB University Press, 2002Subject(s): Comportamento Organizacional | Psicologia | MotivaçãoThe Learning Organization : an international journal 9, 5, p. 214-221Abstract: Far from being emotional deserts, organizations are full of emotion and passion. Increasingly, management has sought to harness emotion to increase work motivation, enhance customer service and work motivation, enhance customer service and work performance and the "emotional intelligence" advocates have sought to develop a toolkit for the smarter deployment of emotions in psychoanalytic ideas, the author argues that the management of emotionsis problematic and precarious. Some emotions may be contained or re-directed, but many arise from deeper unconscious sources and are impervious to learning. Two specific emotions, anxiety and love, are discussed
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
Far from being emotional deserts, organizations are full of emotion and passion. Increasingly, management has sought to harness emotion to increase work motivation, enhance customer service and work motivation, enhance customer service and work performance and the "emotional intelligence" advocates have sought to develop a toolkit for the smarter deployment of emotions in psychoanalytic ideas, the author argues that the management of emotionsis problematic and precarious. Some emotions may be contained or re-directed, but many arise from deeper unconscious sources and are impervious to learning. Two specific emotions, anxiety and love, are discussed
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