HERZLINGER, Regina E <br/><br/>
Let's put consumers in charge of health care 

 -  jul.2002 
<br/><br/> Businesses spend billions on heath insurance, yet employees remain unhapy with the coverage they receive. It's for a radically new approach. Businesses spend billions on health insurance, yet employees remain unhappy with the coverage they receive. A new model of health coverage places control over costs and care directly in the hands of employees