FRYER, Bronwyn <br/><br/>
High tech the old-fashioned way :  an interview with Tom Siebel of Siebel Systems 

 -  2001 
<br/><br/> To succeed in the new economy, embrace old-economy  values, says this scrupuloysly concervative silicon valley leader. That means maintaining an obsesseive focus on customer stisfacttion - no matter how cool or uncool that may be