NYHAN, Ronald C <br/><br/>
Changing the paradigm :   

 -  2000 
<br/><br/> This article explores the feasibility of a trust-based organizational paradigm as a new model for public sector management. A conceptual model is developed from a literature review of more than 100 journal  articles and books. The author proposes that participation in decision making, feedback from and to employees, and empowerment of employees lead to increased interpersonal trust (between supervisor and employee)in a public organization. The article further hypothesizes that these trust-building  practices between supervisors and workers can lead to increased productivity and strengthened organizational commitiment. The conceptual model is empiracally tested using as a case study both structural equation modeling and data from a municipal government. The analysis demonstrates that the trust-based model is a viabel paradigm for increasing interpersonal trust, organizational commitment, and productivity in the public sector