CONTI, Tito <br/><br/>
A road map through the fog of quality and organizational assessments 

 - Oxfordshire :  Routledge,  December 2002 
<br/><br/> The aim of this paper is to discuss past and present approaches to quality assessment, as well as new trends in organizational quality assessment. A classification of assessment is proposed, which could help organizations in identifying the model and approach that best fits their specific needs. The paper continues the author's research in the area of organizational assessments, with a specific focus on integration of self-assessment in the corporate Plan Do Check Act (PDCA) cycle aimed at improvement