SHAPPIRO, Andrew <br/><br/>
Welcome breaks boosts customer service and employee morale 

 -  2000 
<br/><br/> Improvements in customer-service standards, caused larlgely bya a new customer-service strategy, have helped to bring about an increase of up to 168 percent in turnover at some Welcome Break motorway service areas. This article examines the details 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Atendimento ao Cidadão<br/>Capacitação Profissional <br/>Comunicação<br/>Welcome Break