SANDFORT, Jodi R <br/><br/>
Moving beyond discretion and outcomes :  examining public management from the front lines of the welfare system 

 -  2000 
<br/><br/> This article investigates front-line condidtions within two sectors charged with the delivery of social welfare programs - public bureaurcaracies and private contractors. I examine two traditions of public management that operate in these organizations and focus on how each tries to direct front-line action. Drawing upon ethnographic data. I discover a disjuncture between these management frameworks and day-to-day front-line operations. A body of social theory that poits that individuals both creat and are constrained by social structures is used to understand these findings