SCOOT, Patrick G <br/><br/>
The influence of red tape on bureaucratic behavior :  an experimental simulation 

 -  2000 
<br/><br/> Understanding how certain organizational and individual attributes shape responses to red tape is an area that  has received little research attention. This study uses an experimental simulation to address these questions. It examines the effect of red tape upon tape upon the propensity to provide assistance to clients in a simulated public assistence agency. The findings showed that increasing levels of red tape produce in a corresponding reduction in benefits provided to clients, but that this relationship is strongly moderated by the respondents perceptions of clients. Clients perceived as more sympathetic consistenly received higher lelvels of benefits than those perceived as less sympathetic. Education and professional training also played  role in influencing award decisions