Cohen, Steven <br/><br/>
Tools for innovators :  creative strategies for managing public sector organizations 

 - San Francisco :  Jossey-Bass ,  1998 
 - 213 p. 
 - Jossey-Bass Nonprofit and Public Management  .
<br/><br/> 1 - Understanding and applying innovation strategies in the public sector  Part One - Public sector Innovation tools  2 - Strategic planning  3 - Reengineering  4 - Total quality management  5 - Benchmarking and performance management  6 - Team Management  7 - Privatization  Part Two - Learning from public sector cases 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mudança Organizacional<br/>Planejamento Estratégico<br/>Reengenharia<br/>Privatização<br/>Qualidade Total<br/>Inovação<br/>Engenharia Reversa<br/>Técnica Administrativa <br/> Setor Público<br/>Criatividade<br/>Estudo de Caso