Measuring the performance of government departments : report by the comptroller and auditor general : HC 301 session 2000-2001 : 22 March 2001
- London : National Audit Office, 2001.
- 69 p. : il.
Part 1 - Introduction. - Part 2 - Selecting and designing performance measures. - Part 3 - Implementing public service agreement targets to raise performance. - Part 4 - Collecting good quality performance data.
Avaliação de Desempenho Setor Público Eficiência Controle de Gestão Indicadores de Desempenho