YANKELOVICH, Daniel <br/><br/>
The magic of dialouge :  transforming conflict into cooperation 

 - New York :  Touchstone,  1999 
 - 236 p. 
<br/><br/> Part I: The will to do it: why dialogue is necessary  1 - Overcoming the dialogue deficit  Part II: The skill to do it: strategies for dialogue  2 - What makes dialogue unique?  3 - The billion-dollar dialogue  4 - Introducing dialogue into routine meetings  5 - Transforming casual encounters through dialogue  6 - Planned dialogue  7 - The long and the short of it  8 - Ten portholes of the mind  Part III: The broader uses of dialogue  9 - Cultural fault lines  11 - The blind spot and other resistances  12 - dialogue as a path to public judgment  13 - From expert knowledge to wisdom  14 - The struggle for the sould of America 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Comunicacao Organizacional<br/>Metodologia<br/>Criatividade<br/> Tomada de Decisão <br/>Tecnincas Gerenciais<br/>Administracao de Empresas