Organizational surveys 

 - San Francisco :  Jossey-Bass,  1996 
 - 417 p. 
<br/><br/> Part one - Purposes and uses  Organizational surveys: tools for assessment and research - A. Catherine Higgs, Steven D. Ashworth  The organizational survey as an intervention for change - W. Warner Burke, Celeste A. Coruzzi, Allan H. Church  The role of surveys in transforming culture: data, knowledge, and action - David B. Wagner, Janet L. Spencer  Driving change through surveys: aligning employees, customers, and other key stakeholders - William A. Schiemann  Multisource (360-degree) feedback: surveys for individual and organizational development - David W. Bracken  Part two - The survey process  Planning and conducting the survey: keeping strategic purpose in Mind - Allen I. Kraut  Setting expectations and reporting results: conversations with top management - David A. Nadler  Dealing with the data: collection, processing, and analysis - William H. Macey  Applying alternative survey methods - Karl Kuhnert, Dan P. McCauley  Feedback, action planning, and follow-throught - John R. Hinrichs  Part three: special applications  Life in the consortium: the mayflower group - Raymond H. Johnson  The multinational opinion survey - Sarah Rassenfoss Johnson  Linking survey results to customer satisfaction and business performance - Jack W. Wiley  Federal government survey results to customer satisfaction and bussiness performance - Jack W. Wiley  Federal government surveys: recent practices and future directions - Marilyn K. Gowing, Anita R. Lancaster  Ethical concerns and organizational surveys - Marshall Sashkin, Erich P. Prien 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizações<br/>Desenvolvimento Organizacional<br/>Psicologia Organizacional