CITIZENS FIRST 
= Les citoyens d'abord 


 - Ottawa :  Canadian Centre for Management Development/ Centre Canadien de Gestion,  1998 
 - 68 p. 
<br/><br/> Texto em inglês e em francês. 
<br/><br/> Setting the record straight  The service model  Access to service  Multiple-contact services  Drivers of service quality  How service gets derailed  Constraints on improvement  Consistency of the drivers  Service standards  Citizens'priorities for improvement  Research implications  The path forward 
<br/><br/><label>ISBN: </label>0662638654 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Serviço Público<br/>Qualidade<br/>Cidadania<br/>Atendimento ao Cidadão
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Canada